Post by sinthiya007 on Nov 9, 2024 23:24:12 GMT -5
You are already one step ahead if you use messengers in working with your clients. By connecting a chatbot and automating sales, you will be 10 steps ahead. In this guide, we will tell you how chatbots will help you warm up, sell and retain clients.
Why is it necessary to create chatbots in messengers instead of “stressing” managers?
Some statistics on messengers
Messengers have become the main on page seo service channel for communicating with clients. Why? Because almost every second person has at least one messenger installed on their phone. According to Twilio , 85% of people prefer to communicate with brands there. And where the client is, there should be business.
The effectiveness of messengers is higher than standard communication and sales channels - phone calls and mailings. In mail, the open rate of messages barely reaches 20% - most letters simply go to spam, while the open rate in the messenger is about 90% .
Chatbots for Business
With the growing popularity of instant messengers, there was a need to automate communication with clients. Chatbots came to the rescue - virtual assistants that take on all the routine work, communicate with clients for you and add an element of gamification to the dialogue. From a technical point of view, a chatbot is an auto-funnel of interconnected messages.
8 Chatbot Statistics Every Business Owner Should Know:
64% of users consider 24/7 support to be the best feature of chatbots.
62% of users prefer chatbots to solve simple questions. Thanks to the bot, 80% of standard questions can be answered.
56% of customers would rather send a message than call customer support.
Chatbots reduce manager costs by up to 30%.
Chatbots free up 64% of managers to deal with more complex issues.
79% of companies using chatbots said they increased sales and customer loyalty.
Interacting with chatbots increases sales conversion rates by 40%.
85% of customer communication will be automated by the end of 2021.
Data source: clevermessenger.com
Chatbot VS Manager
In this article, we will not talk about completely replacing a manager with a chatbot, although you can create one if necessary, but we will consider a chatbot as an assistant that will warm up your audience and bring a “hot” lead to the sales department. In the following sections of the article, we will tell you why it is important to connect a “live person” to a chatbot and how to properly build a warm-up and sales process.
Why is it necessary to create chatbots in messengers instead of “stressing” managers?
Some statistics on messengers
Messengers have become the main on page seo service channel for communicating with clients. Why? Because almost every second person has at least one messenger installed on their phone. According to Twilio , 85% of people prefer to communicate with brands there. And where the client is, there should be business.
The effectiveness of messengers is higher than standard communication and sales channels - phone calls and mailings. In mail, the open rate of messages barely reaches 20% - most letters simply go to spam, while the open rate in the messenger is about 90% .
Chatbots for Business
With the growing popularity of instant messengers, there was a need to automate communication with clients. Chatbots came to the rescue - virtual assistants that take on all the routine work, communicate with clients for you and add an element of gamification to the dialogue. From a technical point of view, a chatbot is an auto-funnel of interconnected messages.
8 Chatbot Statistics Every Business Owner Should Know:
64% of users consider 24/7 support to be the best feature of chatbots.
62% of users prefer chatbots to solve simple questions. Thanks to the bot, 80% of standard questions can be answered.
56% of customers would rather send a message than call customer support.
Chatbots reduce manager costs by up to 30%.
Chatbots free up 64% of managers to deal with more complex issues.
79% of companies using chatbots said they increased sales and customer loyalty.
Interacting with chatbots increases sales conversion rates by 40%.
85% of customer communication will be automated by the end of 2021.
Data source: clevermessenger.com
Chatbot VS Manager
In this article, we will not talk about completely replacing a manager with a chatbot, although you can create one if necessary, but we will consider a chatbot as an assistant that will warm up your audience and bring a “hot” lead to the sales department. In the following sections of the article, we will tell you why it is important to connect a “live person” to a chatbot and how to properly build a warm-up and sales process.